INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Placing an order is simple. Just browse through our products, select the ones you like, and click the "Add to Cart" button. Once you have finished selecting your items, go to your shopping cart, review your order, and proceed to the checkout page. Fill in your shipping and payment details, and click "Place Order" to complete your purchase.

What payment methods do you accept?

We accept various payment methods, including bank transfers and cash on delivery. At the checkout page, you will be able to choose the payment method that suits you best.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose. Typically, orders inside Muscat are processed and shipped within 24 hours maximum. Once your order is Ready, you will receive a message from us t.

Outside Muscat, delivery times can vary, but on average, it takes between 1-2 business days for Oman. Orders for UAE take 1-5 business days.

What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 5 days of delivery. The product must be unused, in its original packaging, and in the same condition as when you received it. Please contact our team to initiate the return process, and they will guide you through the necessary steps.

Will I receive the same product that I see in the picture?

We strive to provide accurate and high-quality product images that represent the items as closely as possible. However, please note that there may be slight variations in color, texture, or pattern due to lighting conditions, screen settings, or manufacturing processes. We make every effort to ensure that the product you receive matches the image and description provided on our website.

In rare cases, there may be updates or improvements made to a product after the image was captured. If such changes occur, they are generally intended to enhance the product's quality or functionality. Rest assured, any modifications will be in line with our commitment to delivering a satisfactory product to our customers.

If you have any concerns or specific questions about a particular product, we encourage you to reach out to our team. They will be more than happy to provide you with additional information or assist you further in making an informed purchase decision.

Is my personal information secure?

Yes, we take the privacy and security of your personal information seriously. We implement industry-standard security measures to protect your data and ensure secure transactions. Our website is encrypted using SSL (Secure Socket Layer) technology, which safeguards your sensitive information during transmission.

What if the item I received is damaged or defective?

We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our team immediately. We will gladly assist you in resolving the issue by offering a replacement, repair, or refund, depending on the situation.

Can I cancel my order?

We understand that circumstances may change. If you wish to cancel your order, please contact our team as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a refund. However, if the order has already been shipped, you may need to follow our return policy for a refund or exchange.

Will you restock items indicated as “out of stock?”

We understand that it can be disappointing to find an item marked as "out of stock." While we strive to maintain a robust inventory, there are instances where popular items may temporarily sell out.

Restocking decisions depend on various factors such as product availability, demand, and supplier partnerships. We make every effort to restock popular items whenever possible. However, there may be situations where certain items are discontinued or unavailable from our suppliers.

To stay updated on product restocks, we recommend signing up for notifications on the specific product page. This way, you will receive an email alert when the item is back in stock. Additionally, you can reach out to our customer support team for more information about the availability of a particular item.

Please note that restocking timelines can vary, and we cannot guarantee a specific restock date for every item. We appreciate your patience and understanding as we work to provide you with the best possible shopping experience.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

WhatsApp: +96878770067

Email: info@sherymart.com

Facebook: Click Here

Instagram: Click Here